Frequently asked questions

1. Finding and Managing Your Tickets

• Where are my tickets?
• What do I do if I do not receive a confirmation email?
• How can I access my tickets via the Ticket Falcon App?
• If I purchase tickets for several individuals in an order, am I responsible for distributing the tickets to them?
• If I purchased a ticket for someone else, how can I send it to them?
• Can I transfer tickets to someone else?

2. Attending the Event

• Do I need to print my tickets?
• How do I check in to an event?

3. Account and Ordering

• How do I reset my password?
• What should I do if I experience an error during checkout?
• What should I do if my order was declined or failed, but my bank shows I was charged?
• Can I get a refund?

4. Contact and Support

• Who do I contact if I have a question about an event?