How to find your tickets (purchased and shared)
To clarify how attendees can access their tickets, it's important to distinguish between tickets purchased directly through a Ticket Falcon account and tickets that have been shared (sent to you from another user).
Finding Your Purchased Tickets
For tickets you have purchased directly, you can find them using the following methods:
- Email Confirmation: Check your email inbox for a confirmation email from Ticket Falcon Support. This email will contain a link to your tickets and a scannable QR code.
- Ticket Falcon Account: Log in to your Ticket Falcon account and navigate to the "My Tickets" page. All your current and past events will be listed here, and you can access your ticket(s) by clicking on the relevant event.
- Ticket Falcon App: Download and use the Ticket Falcon App. Once logged in, you can access your tickets directly within the app.
Accessing Shared Tickets
If someone else purchased a ticket for you and shared it, you will typically access it differently:
- Email Access (Magic Link/QR Code): Shared tickets are primarily accessed via a unique, secure "magic link" and a scannable QR code sent to your email address by the person who shared the ticket. Each shared ticket will generally arrive in a separate email.
- Attendee List: Your name may be on the attendee list for the event, allowing event staff to check you in.
Important Note: Shared tickets are not accessible directly from your Ticket Falcon account. The primary method for accessing shared tickets is through the email containing the magic link and QR code provided by the event organizer..
Why are my tickets missing?
- Review this support article for more details.
What to do if your tickets are missing?
- View this support article if your credit card charge failed and you see a temporary/pending charge on your credit card.
- Read this support article if you received a "Payment Connection Issues" message, but your payment went through.
- Resend the order confirmation from the event page by clicking on the "Resend Ticket(s)/Order Confirmation Email" link - click here to learn more.
- Contact the event organizer (from the event or organizer profile pages) to request that your order confirmation email be resent.