Send each guest their own ticket
This is for anyone who bought tickets for a group. You can send each guest their own ticket by email, so everyone can walk in on their own. Your guests don't need a Ticket Falcon account or the app.
Your order confirmation goes to you, the buyer. It holds every ticket on the order. Sending gives each guest only their own ticket, and the order stays yours.
Sending is on for most events. If you don't see the options below, the organizer has turned it off for this event, or your order has only one ticket (see "One ticket" below).
Send tickets right after you buy
- Find Send each guest their ticket on your order confirmation page. It lists one row for each ticket.
- Fill in each guest. Tick the tickets you want to send, and type each guest's First name, Last name and Email. The ticket with your name on it starts unticked, so you keep it.
- Choose Review. You'll see Check each address, with each guest's name, email and ticket.
- Choose Send. The button says how many, for example Send 3 tickets. Each guest gets one email with only their own ticket.
Send from your confirmation email
In your order confirmation email, find "Bringing guests?" and choose Send them their tickets. It opens the same form without signing in. The link works for 7 days.
Send later from My Tickets
- Sign in and open My Tickets.
- Open Manage on the event and choose Send tickets to guests.
- Fill in, review and send as above.
Text a guest their ticket
Each row has Copy link (or Share link on a phone). It copies that one guest's ticket link, which you can paste into a text message. The link opens only that ticket, never the rest of your order. Each ticket has one link and gets one person in.
One ticket
If your order has one ticket, open Manage in My Tickets and choose Send your ticket to a guest. If you'd rather the ticket belong to someone else completely, for example because you can't go, transfer it instead: Transfer a ticket to someone else.
What your guest gets
- An email called You've Received a Ticket to the event name, with a View your ticket button and their own QR code. No account needed.
- Add to Apple Wallet and Add to Google Wallet buttons for their ticket only. See Add your tickets to Apple Wallet or Google Wallet.
- If they sign in with that email and confirm it, the ticket also shows in their own My Tickets.
Sending a ticket to a different guest
If you already sent a ticket and now send it to someone else, the review step warns you: "This ticket was sent before. The copy the last guest has stops working, and we tell them." The new guest gets a new QR code. The last guest's QR code, PDF and wallet pass stop working at the door, and they get one email saying the ticket was sent to someone else. It never says who has it now. Fixing a typo in a name changes nothing.
Send, transfer or forward?
| You want to | Do this |
|---|---|
| Give each guest their own ticket, and keep the order | Send tickets (this article) |
| Give your ticket away because you can't go | Transfer it |
| Share every ticket with one person who is coming with the whole group | Forward your confirmation email. It holds every ticket on the order, so only forward it to someone you trust. |
Avoid sending a screenshot of a ticket. If that ticket is later sent or transferred to someone else, the screenshot stops working at the door. Copy link is the safer way to text a ticket.
For organizers
Buyers can send tickets unless you turn it off with Let buyers edit attendee details and send tickets in your event form. It starts off for events with a live auction. To send guests their tickets automatically, turn on Email each guest their ticket after purchase. Each guest whose email the buyer typed then gets their own ticket once the order is paid.
If something goes wrong
- "The organizer doesn't let buyers send tickets for this event." Forward your confirmation email, or contact the organizer.
- "Add an email to send this ticket." Type the guest's email in that row. A ticket with no email is skipped. It is never sent to you instead.
- "This ticket was already used to check in, so it can't be sent again." Contact the organizer if the wrong person checked in.
- "This link has expired or isn't valid." The email link lasts 7 days. Sign in to My Tickets and send from there.
- My guest didn't get it. Ask them to check spam. Then open the form again and check the address, or use Copy link and text it.
Still stuck? Email support@ticketfalcon.com with the event name and the email you bought with.