Can't find your tickets?

This is for anyone who bought a ticket, was sent one, or is on a guest list and can't find it. Most missing tickets turn up in two minutes. Find the section below that sounds like you.

I bought the tickets

We email your tickets to the address you typed at checkout. The order confirmation has a View my tickets button, and your tickets are also attached as a PDF.

1. Search your email. Search for "Ticket Falcon" and the event name in every email account you use. Check your spam, junk and Promotions folders too.
2. Resend them yourself. Open the event's page on Ticket Falcon. Under Already bought tickets?, choose Resend your tickets or order confirmation email. Type The email address used to buy them and choose Resend tickets.
3. Check the address you typed. The dialog shows Check your inbox with the address you typed. For your privacy it gives the same answer whether or not that email has tickets for the event, so read the address carefully. If it isn't the one you bought with, choose Use a different email and try your other addresses: work, school, or an older personal one.
4. Sign in to My Tickets. When you buy, we make a Ticket Falcon account for you with that same email. You don't need a password. Choose Sign In at the top of the page, then Email me a sign-in link, and open the link on the device you're using. Your tickets are under My Tickets, on the website and in the Ticket Falcon app.

You can resend up to 5 times a day for each event. The resend card disappears once the event has ended. After that, your tickets are under the Past tab in My Tickets.

My order isn't in My Tickets

If you already had a Ticket Falcon account and bought while signed out, the order may wait until you prove the email is yours. Your confirmation page and email will say Want this order in My Tickets? Choose Email me a sign-in link and open the link. That order, and any others bought with that email, then show in My Tickets.

What if I made a typo in my email?

Then your tickets went to the misspelled address, and the resend form can't find them under the right one. Checkout catches many typos now, but not all. We can fix this for you. Email support@ticketfalcon.com with:

• the event name and date
• your full name, as you typed it at checkout
• the email you meant to use, and the misspelled one if you can spot it
• about when you bought, and the last 4 digits of the card you used (never the full card number)

We'll find your order and get your tickets to the right address.

Someone else bought my ticket

If a friend, family member or your company bought your ticket, the order belongs to them. You can still get your own ticket in two ways.

1. Confirm your email in My Tickets. If the buyer typed your email on your ticket, it can show in your own My Tickets. Sign in with that email and open My Tickets. In the Confirm your email panel, choose Send my code, type the 6-digit code from your inbox and choose Confirm. The code works for 15 minutes. If it runs out, choose Send a new code.

   Your ticket then shows as Guest ticket from the buyer's name. Choose View my ticket to open it. In the Ticket Falcon app, the same step is a banner at the top of My Tickets.

2. Ask the buyer to send it to you. In their My Tickets, they open Manage on the event and choose Send tickets to guests (it may read Send tickets to your guests), or Transfer a ticket if they want the ticket to be yours for good. You'll get an email with your own QR code. Its subject starts with You've Received a Ticket to when they send it, or says they sent you a ticket to the event when they transfer it. You don't need an account to use it.
3. Can't reach the buyer? Open the event page and choose Contact the organizer. They can find the order and help you get in.

The resend form on the event page only finds orders by the email used to buy, so it can't send you a ticket someone else bought.

More about this: Can I send tickets to my guests? and Transfer a ticket to someone else.

I'm on a guest list, or the organizer gave me a ticket

The organizer sent your ticket to you directly. It may have come by email (the subject ends in You're on the list!), by text message, or both.

1. Search your email and texts for the event name.
2. Resend it yourself. Open the event page. On an invite-only event, choose Resend my ticket under This is an invite-only event. On other events, use Already bought tickets? as described above. Type the email the organizer has for you.
3. See it in My Tickets. Sign in with the same email and confirm it, as in the section above. Your ticket shows as a guest ticket from the organizer.
4. Still nothing? Choose Contact the organizer on the event page. They can fix your email or phone number and send it again.

I'm at the event right now

Go to check-in and give them your name. Check-in staff can look you up by name, email or order number, so you can get in without a QR code. Each organizer sets their own entry rules, so have a photo ID ready in case they ask.

I'm the organizer, and a guest can't find their ticket

You can fix a guest's email and send their ticket again from your event dashboard. See How to edit attendee information, or How to update your guest list and send tickets for guest list guests.

If something goes wrong

• "You have resent your confirmation as many times as allowed today." You've used today's 5 resends for this event. Try again tomorrow, or email us.
• Nothing arrives after 10 minutes. Check spam, then try the other emails you use. If you're sure of the address, contact the organizer or email us.
• My guest ticket doesn't show after I confirmed my email. The buyer may have typed a different email on your ticket. Ask them to check it, or to send the ticket to you from their My Tickets.
• The event already happened. Look under Past in My Tickets.

Still stuck?

Email support@ticketfalcon.com with the event name, your full name, and the email you bought with. A real person will help.