How to Clear Your Browser Cache (Desktop & Mobile)

If you are experiencing unexpected behavior—such as pages failing to load, buttons not responding, outdated information displaying, or login and checkout errors—clearing your browser’s cache and cookies is often the fastest way to resolve the issue.

Why Clear Your Cache?

To help web pages load faster, your browser saves pieces of website data (such as images, scripts, and stylesheets) in temporary storage known as the cache.

When a website updates its design or functionality, your browser may still attempt to load the older, cached version. This conflict can cause visual glitches, stuck pages, or broken features. Clearing the cache forces your browser to download the most up-to-date files directly from the server.

Note: Clearing cookies will sign you out of most websites. If you only want to fix page loading or styling issues, you can choose to clear only Cached images and files while keeping cookies unchecked.

Quick Fix: Perform a "Hard Refresh" (Desktop Only)

Before clearing your entire cache history, try a hard refresh. This reloads the current page without using cached files:

• Windows / Linux: Press Ctrl  + F5  (or hold Ctrl  and click the Reload button)
• Mac (Chrome / Firefox / Edge): Press Cmd  + Shift  + R
• Mac (Safari): Hold Shift  and click the Reload button (or press Cmd  + Option  + E  followed by Cmd  + R )

If the issue persists, follow the step-by-step instructions below for your specific device and browser.

Desktop & Laptop Browsers

Google Chrome

1. Click the three vertical dots (⋮) in the top-right corner.
2. Select Clear browsing data… (or press Ctrl  + Shift  + Delete  on Windows / Cmd  + Shift  + Delete  on Mac).
3. Set the Time range to All time.
4. Check the box for Cached images and files (check Cookies and other site data if you are encountering account/session errors).
5. Click Clear data, then close and reopen Chrome.

Apple Safari (macOS)

1. In the top menu bar, click Safari > Settings (or Preferences).
2. Go to the Privacy tab and click Manage Website Data….
3. Click Remove All, then click Remove Now to confirm.
4. Optional (Cache Only): In Settings, go to the Advanced tab and check Show features for web developers (or Show Develop menu in menu bar). Then click Develop in the top menu and select Empty Caches.
5. Restart Safari.

Mozilla Firefox

1. Click the menu button (three horizontal lines ☰) in the top-right corner.
2. Select Settings > Privacy & Security.
3. Scroll to the Cookies and Site Data section.
4. Click Clear Data….
5. Check Cached Web Content (and Cookies and Site Data if needed).
6. Click Clear, then restart Firefox.

Microsoft Edge

1. Click the three horizontal dots (⋯) in the top-right corner.
2. Select Settings > Privacy, search, and services.
3. Under Clear browsing data, click Choose what to clear.
4. Set the Time range to All time.
5. Select Cached images and files and Cookies and other site data.
6. Click Clear now, then restart Edge.

Mobile Browsers

Safari (iPhone / iPad)

1. Open the iOS Settings app on your device.
2. Scroll down and tap Safari (or Apps > Safari on iOS 18+).
3. Scroll down and tap Clear History and Website Data.
4. Select your timeframe (choose All history) and tap Clear History.
5. Close and reopen Safari.

Google Chrome (iOS & Android)

1. Open the Chrome app.
2. Tap the three dots menu (bottom-right on iOS, top-right on Android).
3. Tap Clear Browsing Data (or History > Clear Browsing Data).
4. Set the Time range to All time.
5. Select Cached Images and Files (and Cookies, Site Data if required).
6. Tap Clear Browsing Data at the bottom to confirm.

Samsung Internet (Android)

1. Open the Samsung Internet browser.
2. Tap the Tools menu (three horizontal lines ☰) in the bottom-right corner.
3. Tap Settings > Personal browsing data (or Privacy and security).
4. Tap Delete browsing data.
5. Select Cached images and files and Cookies and site data.
6. Tap Delete data.

Still Having Trouble?

If clearing your cache and cookies did not resolve the issue, try these additional troubleshooting steps:

1. Test in a Private / Incognito Window: Open an incognito tab and navigate to the page. If the page works properly, a browser extension or add-on may be interfering.
2. Disable Extensions: Temporarily disable ad blockers, script blockers, or password manager extensions to see if one of them is causing the conflict.
3. Try an Alternate Browser: Open the page in another supported browser to determine whether the issue is browser-specific.
4. Restart Your Device: Restarting clears lingering system-level temporary memory.