Understanding team roles and what each role can access
Ticket Falcon Teams lets you add other people to help manage your events. Each team member is assigned a role that controls exactly what they can see and do in your account. This ensures that volunteers and staff only have access to the areas they need, protecting sensitive sales and payout data.
Available roles
| Role | What they can access |
|---|---|
| Event Manager | Full access to manage events, attendees, check-in, bulk editor, name badges, waitlist, and text messages. Cannot access payment/Stripe settings. |
| Check-In Only | Can only access the check-in page for assigned events. Cannot see attendee lists, sales data, or event settings. |
Adding a team member
- Go to My Account → My Profile (or Edit Account).
- Scroll to the Team section.
- Enter the team member's email address or Ticket Falcon user ID.
- Select their role.
- Optionally restrict the team member to specific events (leave blank to allow access to all your events).
- Save.
The team member will receive an email invitation. Once they accept, they can log in with their own Ticket Falcon account and will see only the events and tools their role permits.
Check-In Only role
The Check-In Only role is ideal for:
- Door volunteers on event day
- Staff members who need to scan tickets but should not see financial data
For a detailed walkthrough, see: How to create and assign a check-in only role for event staff
Staff Check-In Links (no account required)
For staff who don't have a Ticket Falcon account at all, use Staff Check-In Links to give them instant browser-based check-in access with no login required. See: How to give event staff instant check-in access (no login required)
Removing a team member
To remove a team member, return to the Team section in your account settings, find the team member, and click Remove.