How to send text messages to your attendees

Ticket Falcon's Text Message Attendees feature lets you send SMS messages directly to your ticket buyers — perfect for last-minute updates, directions, schedule changes, or event-day reminders.

Getting to the Text Message page

1. Go to My Account → Manage Events.
2. Click Event Dashboard for the event you want to message.
3. In the dashboard menu, click Send Text Message To Attendees (or navigate to My Account → Message Attendees  with your event ID).

Credits

Text messaging uses a credit system:

• 1 credit = 1 message (up to 153 characters per message)
• Credits are purchased by the event organizer (team members cannot purchase credits on behalf of the organizer)
• Credits are valid for 2 years from the date of purchase
• To purchase credits, click Purchase Credits on the Text Message Attendees page
• To review your purchase history, click Credit Purchase History

Your current credit balance and credits remaining are displayed at the top of the page.

Sending a message

1. From the attendee list, select the recipients you want to message using the checkboxes. Use the Display filter to show All, Sent, or Not Sent attendees.
2. Click Send Message once you have selected your recipients.
3. Compose your message (up to 153 characters).
4. Confirm and send.

Scheduling a message

You can schedule a message to be sent at a future time instead of immediately. Click Scheduled to view or manage messages that are queued for delivery.

Viewing message history

Click View Usage Log (or navigate to My Account → Message Usage Logs  for the event) to see a full log of every message sent, including the recipient, send time, and status.

Frequently Asked Questions

Who can send text messages? The event organizer and team members with the Event Manager role can send messages. Only the event organizer can purchase credits.

What is the character limit? Each message can be up to 153 characters. Messages longer than this will consume additional credits.

Can I send to all attendees at once? Yes — use the bulk-select checkbox at the top of the attendee table to select all, then click Send Message.

What if an attendee didn't provide a phone number? Attendees without a phone number on file will not appear as eligible recipients and cannot receive a text message. Make sure your ticket type is configured to collect phone numbers.