How to manually add attendees and issue paid or complimentary tickets"

This article guides you through manually adding attendees to your event. This feature is useful for registering guests who have paid offline (over the phone or in person), issuing complimentary tickets, or adding last-minute attendees directly from your event dashboard. By following these steps, you'll be able to quickly and efficiently manage your event's guest list.

Note: This article provides additional ways to enter guests and sponsors into TicketFalcon.

1. Navigate to your Event Dashboard:
   • Log in to your Ticket Falcon account.
   • Select the event you wish to manage from your event list.
2. Locate "Add Attendees":
   • In your event dashboard's "Recent Orders" section, find and click the "Add Attendees" button.
   • This action will open the "Add Attendee(s) (Paid/Comp)" modal.

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3. Select Ticket Type and Quantity:
   • Within the "Add Attendee(s) (Paid/Comp)" modal, use the dropdown menu to select the desired ticket type.
   • Enter the number of tickets you wish to add in the quantity field.

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4. Issue Complimentary or Paid Tickets:
   • Complimentary (Comp) Tickets: If you are issuing complimentary (free) tickets, ensure the option to "comp" tickets is selected. This will bypass the payment process.
     • Note: "Comp" means complimentary and allows you to provide free tickets.
   • Paid Tickets (Offline Payment): If you accept payment over the phone or in person, proceed with the checkout process as usual. You will enter the attendees' information and finalize the order as if they had purchased the ticket themselves. This allows you to log the sale within Ticket Falcon.
5. Add Tickets to Cart:
   • Click the "Add to Cart" button to add the selected tickets to your cart.
6. Proceed to Checkout:
   • Continue through the Ticket Falcon checkout process by clicking the "Add to Cart" button.
7. Enter Attendee Information:
   • On the checkout page, enter the attendee's first name, last name, email address, and phone number (if a required field).
   • Note: The email address entered here will receive the ticket confirmation and PDF tickets. If you wish to receive the confirmation, enter your email address in these fields.
   • If the attendee does not have a Ticket Falcon account, one will be automatically created using the provided email address.

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8. Complete the Order:
   • Review the order details and click the "Complete Registration" or "Pay Now" button to finalize the registration/order.
9. Confirmation and Ticket Delivery:
   • The attendee will receive an email confirmation with their PDF tickets attached unless your email address was used during checkout.

Additional Notes:

• This process lets you quickly add attendees, whether they have paid offline or require complimentary tickets.
• Please ensure that all information entered is accurate, as it will be used for ticket delivery and attendee records.
• When using the "paid" option, you are acting on behalf of the attendee to process their registration in-person or over the phone.