Options for adding attendees/guests in Ticket Falcon

Ticket Falcon provides multiple ways to manage attendees/guests, each designed for specific scenarios. This article will guide you through the four main methods, explaining their purpose, benefits, and when to use them.

Key Differences at a Glance:

1. Pre-Assign Contact to Tickets (Beta Feature)

• What it does:
  • Quickly assign a specific ticket type to a contact, either an existing Ticket Falcon user or a newly created account.
  • Ideal for swiftly populating guest lists, especially for sponsored or VIP attendees.
  • Allows for creating "Guest of [Sponsor Name]" entries, even when the guest's name is unknown beforehand. This ensures accurate guest list representation.
  • This is great for getting guests into Ticket Falcon for a specific ticket type and/or sponsor/guest when it needs to be done quickly to ensure the guest list is adequately accounted for.
  • Triggers Ticket Falcon reminder emails (if enabled).
• Why we built it:
  • To streamline the process of adding specific individuals to events, ensuring accurate guest counts and efficient entry.
  • To support events where pre-determined guest lists are crucial, including scenarios where sponsor guests' names may not be immediately available.
  • To allow for fast check-in at the event.
• When to use it:
  • When you need to quickly assign a single ticket type to a specific person.
  • For sponsor guests or VIP attendees, pre-registration is essential.
  • When you need to account for sponsor guests whose names are unknown, use "Guest of [Sponsor Name]" as a placeholder.
  • When you need to leverage Ticket Falcon reminder emails.
• "Guest of [Sponsor Name]" Functionality:
  • This feature lets you create a ticket entry that identifies a guest as belonging to a specific sponsor, even if you don't have their name yet.
  • This is valuable for events where sponsors are given a certain number of guest passes, but the exact attendees are finalized later.
  • At the event, the guest can state who they are a guest of, and they can be found and checked in quickly.
• Important Note: This method does not collect survey information. This is a beta feature and needs to be enabled for your event(s).

2. Add Attendees (Paid/Comp)

• What it does:
  • Allows event organizers to add one or more tickets (paid or complimentary/free) to an order.
  • Collects attendee survey responses during the registration process.
  • Tickets can be assigned to the event organizer or the ticket buyer (creating or using their Ticket Falcon account).
  • Allows the event organizer to add multiple ticket types to a single order.
  • Enables event organizers to process orders over the phone or in person.
  • Supports coupon codes for discounts or free tickets.
  • Triggers Ticket Falcon reminder emails (if enabled).
• Why we built it:
  • To provide a flexible way to add attendees while gathering essential survey data.
  • To allow event organizers to add multiple ticket types to a single order.
  • To provide the event organizer the ability to process ticket sales outside of online sales.
• When to use it:
  • When you need to gather survey information from attendees during registration.
  • When adding multiple ticket types to an attendee’s order.
  • When you need to add both paid and complimentary/free tickets.
  • When processing ticket sales over the phone or face-to-face.
  • When you need to leverage Ticket Falcon reminder emails.

3. Add Guests to Guestlist (Beta Feature)

• What it does:
  • Quickly add multiple people to your guest list.
  • Assigns a specific ticket type to each guest.
  • This feature bypasses the attendee survey questions during the registration process.
  • Triggers Ticket Falcon reminder emails (if enabled).
• Why we built it:
  • To simplify the process of adding large numbers of guests to an event.
  • To efficiently manage guest lists for events with specific ticket allocations.
• When to use it:
  • When you need to add many guests quickly.
  • For events with designated guest lists where survey data is not required.
  • When you need to leverage Ticket Falcon reminder emails.
• Important Note: This method does not collect survey information; each guest can only be assigned one ticket type. This is a beta feature and needs to be enabled for your event(s).

4. Use Guest Checkout

• What it does:
  • Allows event organizers to register attendees on their behalf, either for paid or free tickets.
  • Supports coupon codes for discounts or free tickets.
  • Assigns the order to the registered person's Ticket Falcon account (except for guest list entries).
  • Allows event organizers to complete the survey questions on behalf of the attendee
• Why we built it:
  • To provide a seamless way to register attendees who cannot do so themselves.
  • To facilitate quick registration and payment processing.
  • To provide an easy way to use coupon codes.
• When to use it:
  • When registering attendees who need assistance.
  • When using coupon codes for discounts or free tickets.
  • When you need to complete the entire registration process on behalf of an attendee.
  • When you need to fill out survey questions.

Enabling Beta Features:

The "Pre-Assign Contact to Tickets" and "Add Guests to Guestlist" features are currently in beta testing. This allows us to gather feedback and make improvements before a full release. To enable these beta features, please contact Ticket Falcon support.

Conclusion:

Understanding the unique capabilities of each attendee entry method can help you effectively manage your event registration and ensure a smooth experience for your attendees. Choose the method that best aligns with your event's specific needs and requirements.