How can I issue a refund?

You can issue issue refunds via your Ticket Falcon Event Dashboard. Depending on your attendee's bank, the attendee will see the refund show up between 5–10 business days later.

Note: Ticket Falcon service fees are non refundable. If you conduct a refund, you will incur a transaction fee from Stripe to process the Ticket Falcon service fee(s). If the Ticket Falcon service fee is $1.00, the Stripe transaction fee will be $.33. You will see this charge directly in your Stripe account.

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