How can I issue a refund?

You can issue refunds directly from your Ticket Falcon Event Dashboard.

Refund Timing for Attendees:

• Attendees will typically see the refund reflected in their bank account within 5–10 business days, depending on their bank's processing times.
• If a refund is processed very soon after the original order, it might appear as a partial reversal, lowering the original charge on the attendee's statement rather than a separate credit.

Reserved Seating Refunds:

• Automatic Re-availability: When you refund a ticket associated with a specific reserved seat, that seat will automatically become available for purchase again on your event's seating map.
• Preventing Resale: If you do not want the refunded seat to be resold (for example, if you need to hold it or remove it from inventory), you must manually mark the seat as "not available for sale" after processing the refund. This action removes it from the available seat inventory for your event.

Refund Notifications:

• Paid Tickets: Ticket Falcon automatically sends a refund confirmation email to the attendee when a refund is processed for a paid ticket type.
• Free Tickets: Automatic refund emails are sent for free ticket types..

Important Notes on Fees:

• Non-Refundable Fees: Please be aware that Ticket Falcon service fees and Stripe's original transaction fees associated with the purchase are non-refundable.
• Additional Refund Processing Fee: When you issue a refund, you will incur an additional transaction fee from Stripe to process the refund of the Ticket Falcon service fee portion. For instance, if the original Ticket Falcon service fee were $1.00, the Stripe transaction fee for processing its refund would be $0.33. This charge will appear directly in your connected Stripe account.