How to cancel an event

To cancel your event, visit your event dashboard. You can access your event dashboard from the manage events page.

From your event's dashboard page, click on the cancel event link.

After clicking the "Cancel Event" link, you will be prompted to confirm the cancellation. Once confirmed, the cancellation cannot be undone.

Note: When your event is canceled, all attendees are refunded automatically, less Ticket Falcon's service fees. Regarding Stripe, there are no fees to refund a payment, but Stripe's fees on the original payment will not be returned in case of a refund.

Cancellation emails: Ticket Falcon will send a partially refunded email for paid ticket types to each ticket buyer. If your event is free or has free ticket types, Ticket Falcon will not automatically send attendees an email cancellation/refund email. To send a cancellation email, visit your event dashboard. Scroll down to the "Attendee Summary" section and click "Message All Attendees" to send a cancellation email before canceling your event and/or refunding orders.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us