Ticket Falcon teams

Ticket Falcon teams also known as multi-user access lets multiple users access and manage events without sharing usernames and passwords. Teams are useful for event organizers who want to provide access to team members. Team members can have one of four roles: Event Owner, Event Manager, Check-In only and View Only.

  • Event Owner is the creator of the event. This is the highest level of access. Only one owner is allowed per event. Owners are allowed to create events and share access with other team member via the roles as indicated below. Team members can only access events that were shared with them by an owner. Only Event Owners can create new ticket types.
  • Event Managers have access to the entire event and can process refunds on behalf of the event organizer. This role can update the event page and existing ticket types.
  • Check In-Only provides access to the check-in only functionality. This role cannot access any other event data.
  • View-Only allows team members to view attendee and order information. This role cannot edit any event data.

Only Event Owners will receive emails from Ticket Falcon regarding orders and attendee questions. Event Owners can invite members to join their team. Each team member must accept the invite to be added to the team. 

Event owners can assign team members access to all events or specific events.

To create your team, visit this link. If you have any questions, feel free to contact us.

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