Ticket Falcon teams

Ticket Falcon’s "Teams" feature allows you to collaborate with others to manage your unforgettable experiences without sharing sensitive login credentials. You can invite team members and delegate responsibilities by assigning specific roles and access levels.

Roles & Permissions

Each team member is assigned one of four distinct roles, each tailored to specific operational needs:

1. Event Organizer / Owner

• Access Level: Primary account holder with full system control.

  Key Responsibilities:

  • Connects Stripe for Direct Payouts and manages all financial/account settings.
  • Creates and manages all events.
  • Manages team invitations and permissions.
  • Has full oversight of all operations and data.

2. Event Manager

• Access Level: Comprehensive operational access for shared events.

  Key Responsibilities:

  • Manages event details, tickets, attendee lists, check-in, and refunds for shared events.
  • Create on behalf: Can create new events under your ownership if you enable this specific permission.
• Restrictions: Cannot manage your Stripe connection or overall account/payout settings.

3. Check-In Only

• Access Level: Focused exclusively on event entry.
• Key Responsibilities: Access to check-in functionality for assigned events only.
• Restrictions: No access to event editing, attendee/order management, or financial settings.

4. View Only

• Access Level: Read-only oversight.
• Key Responsibilities: View-only access to attendee lists and order information for assigned events.
• Restrictions: No editing, check-in, or refund capabilities.

How Team Access Works

Delegating tasks is straightforward and keeps your account secure:

1. Invite: As the Organizer, invite team members to your team by entering their email addresses.
2. Accept: Team members will receive an email invitation and must accept it to activate their account access.
3. Assign: You then assign the appropriate role and grant access to specific events or all events.
4. Optional Control: For Event Managers, you can toggle the “Create on behalf” permission to allow them to build new experiences under your account ownership.

To create your team, visit this link. If you have any questions, feel free to contact us.