Getting Started with the Ticket Falcon POS & Box Office System

Welcome to the Ticket Falcon POS (Point-of-Sale) & Box Office System!

Our POS system allows event organizers to effortlessly sell tickets and merchandise at the door. Powered by our integration as a Stripe-verified partner, the POS syncs your on-site physical sales with your online inventory in real-time, eliminating spreadsheets, disjointed payment apps, and overselling.

This guide will walk you through everything you need to know to get your box office up and running.

To accept in-person card payments, you must have the following ready:

• An active Ticket Falcon Organizer account with your upcoming event fully created.
• A Stripe Account connected to your Ticket Falcon profile.
• Compatible Stripe Terminal Hardware (e.g., BBPOS WisePOS E, Stripe S700/S710 terminal device).
• A stable internet connection (Wi-Fi or cellular data, depending on the terminal device) at your venue's box office.

Step 1: Connecting Your Stripe Terminal Hardware

Before opening your doors, you'll need to pair your card reader with your Ticket Falcon POS interface.

1. Turn on your Stripe Terminal reader and ensure it is connected to the same Wi-Fi network as the computer or tablet you are using for the box office.
2. Log in to your Ticket Falcon Organizer Dashboard.
3. Navigate to Box Office / POS from the main menu.
4. Click on Terminal Settings or Connect Reader.
5. If prompted, enter the pairing code displayed on your Stripe Terminal screen.
6. Once connected, your reader will display a "Ready" or "Connected" status.

Note: You only need to pair the reader once per session. If the device falls asleep, simply wake it up, and it should automatically reconnect.

Step 2: Processing an In-Person Card Sale

When an attendee walks up to buy a ticket, the checkout process is designed to be lightning-fast to keep your lines moving.

1. Open the Ticket Falcon POS Dashboard.
2. Select the Event you are selling tickets for.
3. Tap the Ticket Type(s) or Merchandise the attendee wishes to purchase to add them to the cart.
4. Review the cart total on the right side of the screen.
5. Click the green Checkout / Pay button.
6. Select Credit/Debit Card as the payment method.
7. The amount will be pushed to your connected Stripe Terminal. Ask the attendee to tap, insert, or swipe their card or mobile device (Apple Pay/Google Pay).
8. Upon approval, the system will generate an order confirmation and update your live inventory!

Step 3: Processing a Cash Transaction (Coming Soon)

If an attendee prefers to pay with cash, you can log the transaction securely in the POS to ensure your inventory and reporting remain perfectly synced.

1. Add the desired tickets to the cart as described above.
2. Click Checkout / Pay.
3. Select Cash as the payment method.
4. Enter the amount of cash handed to you by the attendee (the system will automatically calculate the exact change due).
5. Click Complete Order.

Frequently Asked Questions (FAQ)

Does the POS sync with my online ticket inventory?

Yes! The Ticket Falcon POS features real-time inventory syncing. If you have 5 VIP tickets left and you sell 2 at the door, your online event page will immediately update to show 3 remaining.

What payment methods are supported?

Through our Stripe Terminal integration, you can accept EMV chip cards, contactless (NFC) payments, magstripe cards, Apple Pay, Google Pay, and Samsung Pay. You can also log manual Cash payments.

Can I use the POS offline?

Because the POS needs to securely process cards via Stripe and sync with your live inventory to prevent overselling, an active internet connection (Wi-Fi or cellular hotspot) is required.

Can I email the attendee a receipt?

Yes. After a successful transaction, you will see a prompt to optionally enter the attendee's email address to send them their digital tickets and a receipt.

Need More Help?

Having trouble pairing your reader or setting up your box office? We’re here for you! Reach out to our support team by clicking the Contact Us button at the bottom of this page.