Boxes or areas with capacity

Ticket Falcon helps you sell tickets for individual seats as well as areas like theater boxes, VIP areas, GA areas, business lounges in a stadium, or even tents on a camping ground.

This article describes how to utilize areas in a seating chart.

What is an area?

An area is an object that can be selected and booked, just like seats, but with a capacity in number of places.

That capacity can be either a fixed number, or a range.

Areas come in three types:

  • General admission areas: these are areas with a capacity of 100 people for example.
  • Fixed occupancy areas: these areas are typically a lot smaller, still have a single capacity like 10 people, but - and that's an important distinction with general admission - they can only be booked by a single user. So just a single ticket buyer can select and book all available places in the whole area in one go.
  • Variable occupancy areas: these are areas with a minimum and maximum occupancy. For instance, a box with a capacity for 5 to 8 people. Just like fixed occupancy area, variable occupancy areas can only be selected and booked by a single ticket buyer. So once an area is booked, it is unavailable for everyone else, even if just the minimum capacity was booked (5 in our example).

How to create areas on your seating chart

First, draw it using the Areas tool (keyboard shortcut: g). You can choose between a rectangular shape, a round or oval one, or a polygon, with or without rounding options.

the Areas tool

Then, to specify the capacity, select your new shape and head over to the inspector sheet on the right. Under the Capacity header, you can set the type (GA, Fixed occupancy or Variable occupancy), and then either specify a single capacity, or a min and max occupancy.

Finally, just do the things you'd normally do, such as giving the area a label and category, and publish your seating chart.

The ticket buyer experience

Depending on the type of area, the ticket buyer will be presented with a choice when they click or tap on an area.

General Admission Areas

If the area is a GA area, ticket buyers will be able to select a number of places, or a number of places per ticket type if there are multiple ticket types to choose from.

To deselect, the ticket buyer simply clicks the area again, and edits their selection by decreasing the number of selected places.

Fixed Occupancy Areas

When they click or tap on a Fixed occupancy area, the area is either selected entirely, or they are shown a ticket type selector where they are required to select the number of places per ticket types. The confirm button is unavailable until they have chosen a ticket type for every place in the area.

To deselect, a simple tap on the area is all that is required.

Variable Occupancy Areas

Since the number of selected places on a variable occupancy area is variable by definition, the user will always be presented with a modal to make and confirm their selection. They can only confirm their selection if it is valid, meaning the total is between the min and max occupancy for that area.

Since these areas are also of the all-or-nothing kind, just like fixed occupancy areas, deselecting happens in the exact same way: just by simple click on the area.

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