What happens to booked seats when I change an object label?

Objects (seats or booths) on a seating chart have two types of labels:

  • a "technical" label
  • a "displayed" label

When you book an object, we use the technical label of that object to store the associated booking. If you change the technical label of a booked object through our seating chart designer, that object will appear to be free in the seating chart again.


For example, let's say the seat with the technical label "B-22" has been booked. If you rename row "B" to "C," the seat becomes selectable again for ticket buyers. The same will happen if you change the seat number "22" to "46."


If you restore the technical label to its original state, the object will appear booked again.


Changing the displayed label does not influence bookings. Ticket buyers will just see a different label displayed in seating chart overlays/tooltips.

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