Event Organizer Emails from Ticket Falcon are Being Blocked by Network Solutions

On occasion we hear from Attendees that they are not receiving emails from Ticket Falcon due to these emails bouncing back or being blocked/filtered as spam. Email providers like Network Solutions have a strong email filtering system where simple, innocuous emails may be flagged or blocked/filtered as spam. The following message is returned to the Attendee via email when an email is flagged or blocked/filtered as spam:

"554 5.7.1 The message from (ticketfalcon.com) with the subject of (Email Subject) matches a profile the Internet community may consider spam. Please revise your message before resending."

Unfortunately, this cannot be resolved globally by Network Solutions. Instead, Ticket Falcon Attendees with Network Solutions email accounts can follow the steps below to whitelist TicketFalcon.com within their account. Whitelisting is the process of adding an email to an approved sender list so emails from that sender are never moved to the spam folder.

  1. Login to your Network Solutions webmail account
  2. Click on Configuration
  3. Click on Safe List / Block Administration
  4. Click Safe List and enter TicketFalcon.com
  5. Repeat the above for each email address that you have with Network Solutions
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