Create and edit ticket types
After creating your event, you will be prompted to create tickets. To publish your event, at least one ticket type must be created. The same form is used to edit existing ticket types. There are five ticket types to choose from:
- Free — Completely free for attendees to RSVP.
- Paid — You select the amount to charge for each ticket or allow attendees to set their own price.
- Donation — Allows attendees to choose how much to donate or set suggested predefined levels.
- Raffle — Attendees can purchase raffle tickets in advance of your event. Paper raffle tickets can then be dispersed during check-in.
- Add-Ons — Enable attendees to purchase merchandise, food vouchers, drink tickets, VIP experiences, parking, campsites, and more.
Create / Edit Ticket Types
When creating a new event, you will be prompted to create tickets for your event. You can also edit tickets in this section. The following fields are available when creating or editing a ticket type:
| Field | Description |
|---|---|
| Ticket Name | Name of your ticket type (e.g., Free, VIP, Early Bird, General Admission, Raffle, Drink Vouchers, Food Vouchers, Merchandise, etc.) |
| Ticket Type | Free, Paid, Donation, Raffle, or Add-On |
| Ticket Quantity | Number of tickets available for sale or registration |
| Ticket Price Strategy | Fixed or variable pricing |
| Ticket / Minimum Price | Price or minimum price of each ticket |
| Ticket Fees | Ticket Falcon service fees |
| Selling Whole Table/Section? Collect Attendee Information for Each Seat | Gather attendee information for each individual seat |
| Seats per Table/Section | Number of seats at a table or section |
| Total Tables/Sections | Total number of tables or sections available, based on ticket quantity and seats per table |
| Table/Section Price | Price for a whole table or section |
| Ticket Details | Information about the specific ticket (e.g., what is included) |
| Sale Start and End Date and Time | Duration of time to sell tickets for this ticket type |
| Or When Ticket Sales End | Start ticket sales when another ticket type's sales end |
| Or When a Ticket Is Sold Out | Start ticket sales when another ticket type sells out |
| Timezone | Timezone for ticket sales |
| Min Tickets (Tables/Sections) Per Order | Minimum quantity an attendee can purchase per order |
| Max Tickets (Tables/Sections) Per Order | Maximum quantity an attendee can purchase per order |
| Visibility | Control over when and how ticket buyers can see this ticket type |
| Password Protect | Require ticket buyers to enter a password to activate the ticket |
| Require Name / Email? | Require attendees to complete their first name, last name, and email during checkout |
| Require Phone? | Require attendees to provide their phone number during checkout |
| Ask Survey Questions | Ask attendees additional questions during checkout (see below) |
| Offer/Manage Coupons? | Offer coupons to attendees |
Ask Survey Questions
Enabling Ask Survey Questions lets you collect any additional information you need from attendees at checkout — dietary restrictions, t-shirt sizes, accessibility needs, sponsorship details, and more.
Question types
| Type | What it collects |
|---|---|
| Text | A short, single-line free-form answer |
| Long Text | A multi-line free-form answer |
| Number | A numeric value |
| Date | A date picked from a calendar |
| Phone | A phone number |
| An email address | |
| URL | A web address |
| Radio Buttons | One answer selected from a predefined list |
| Select | One answer chosen from a dropdown |
| Checkboxes | One or more answers selected from a predefined list |
| Additional Terms | Custom terms and conditions the attendee must acknowledge |
| File Upload | A file attachment (images, PDFs, documents) — available on enabled events only |
Conditional questions
You can make a question appear only when an attendee selects a specific answer to an earlier question. For example, you could show a "Please describe your dietary restriction" text field only when the attendee checks "Nut allergy" in a Checkboxes question.
Conditional questions keep the survey short and relevant for each attendee. Only Radio Buttons, Select, and Checkboxes questions can act as the controlling question for a condition.
For detailed setup instructions, see How to Use Survey Questions and Conditional Questions.
Question presets
The preset bar at the top of the survey panel provides ready-made question groups you can add in one click:
- Dietary needs — restrictions checkboxes with a conditional details field
- Accessibility — accommodation needs radio with a conditional details field
- Sponsorship assets — asset-type select with a conditional file-upload question
Saving and Publishing
Once all required fields are filled in, save the ticket type. Click Add New Ticket to create additional ticket types. Click Save and Publish to make your event live.
To edit existing ticket types, visit Manage Events and click Edit Tickets. You can also add new ticket types from that page using the Add New Ticket button.